401 Tech
Submitted by bookie524 on August 6, 2011
- Category: Technology
- Words: 1368
- Pages: 6
- Views: 161
- Popularity Rank: 3321
401 Tech
Impact of Technology on Customers
This document will address the impact of technology in relation to automated phone systems and the impacts on the consumer and if the technology has impacted positively or negatively in regard to credit card customer service automated technology. How the company introduced the new product to customers. In reality, the consumer did not know what hit him or her in regards to the implementation of the automated phone system One day a live operator answered, screened and directed consumer calls and the next day the consumer was greeted by "Please press 1 for English and 2 for Spanish." This was the demise of customer service as society once...
You must Login to view the entire paper.
If you are not a member yet, Sign Up for free!