Five
Submitted by derder on June 18, 2011
- Category: Miscellaneous
- Words: 275
- Pages: 2
- Views: 106
- Popularity Rank: 3859
Five
SOFTWARE SERVICE CALLS
Sam works as a manager in a national service center of a software company. The company sells packaged design software. Customers who buy the product require service in case they face any problem in the software. Sam is concerned about the capacity of the national service center to handle to number of service requests. There are two types of service requests, one customer submits written request which is called as STRs and two they can call national service center which are denoted as SCALLs. Sam is concerned about SCALLs as they have to handled by service personnel on interactive basis. The number of calls received per month varies and Sam wants to...
You must Login to view the entire paper.
If you are not a member yet, Sign Up for free!